What our Customers say...

Testimonials

The whole SERVPRO crew was prompt, knowledgeable, and experts at execution of the project from start till end. Toby (the manager/crew leader) was excellent in overseeing the project and stepped up again and again to ensure everything went smoothly in line with customer expectations. He went above and beyond in ensuring the final product and services. He specifically focused on details in all aspects: flooring, baseboards, paint and reconstruction etc... 

Knowledgeable and excellent customer service. Thank you!

Great Job and thank you! 

Don't know of any way to improve service, VERY impressed by all their services. 

Great Job!

They were very polite and quick to bring my house back to normal. 

Best repair service we've ever used. 

Great job and thank you! 

Professional and quick to help me, happy they were honest and knowledgeable. 

They were thorough in answering my questions and very polite. 

Very professional and courteous. Very happy. 

Quick response and professional service

Professional and quick to help me, happy they were honest and knowledgeable. 

Great Job, very knowledgeable! 

They were very polite and quick to bring my house back to normal.

Mr. Beck!  Thank you again for everything that you’ve done for us. You’ve been there every step of the way.  You 're one in a million.  God bless you! 

Outstanding

They put up with my grouching about all the noise. Thank you 

From the moment that Kris arrived on the job, he took control, assessed the damage and set his team in motion to restore the building. He set goals with what I felt to be unrealistic timelines, yet always managed to attain them. He was organized, informative, and always courteous. He managed to motivate a team under very difficult circumstances. always maintaining a professional and positive attitude.

We totally appreciated the warmth of your service. 

We are very pleased with the service we received. 

Everyone from SERVPRO was a delight to interact with.

They responded quickly and answered all my questions. 

Good Job! :)

Very prompt professional service 

Entire team was very thorough and professional 

So happy with the crew, very courteous. 

Great Job! 

We are very pleased with the service we received. 

would recommend to use you to anyone in trouble. 

Very prompt, professional service. 

Very helpful 

Thank you! 

Good Service 

This crew was exceptional, Jimmy and Iaz were so professional and understanding. They re-assured me it would all be okay when they completed. I am beyond satisfied with their work. Thank you

Very professional, prompt service. I was pleasantly surprised and will recommend your company to anyone in need. 

Good job, good communications. Kept their eye on the ball. 

Very prompt and professional 

Everyone that I had dealings with at SERVPRO was very polite, courteous, and professional! I will recommend this company to friends and family. 

Excellent job

I am very impressed with the quick response time from the time I called. He was very professional and answered all my questions. I will be recommending this company and Brandon. Thank you for the great service. 

Kept the client calm and laughing to ease the stress.

Great Job! 

Polite and helpful, thank you

Great Team! 

Very professional. Great Service! 

My mind is at ease knowing that this problem is being taken care of with excellence. 

Jimmy was very professional 

very competent service call 

very professional, thank you for helping us! 

I will definitely recommend to anyone in need 

Davyd did a great job! 

Jimmy was awesome 

Dave was awesome

Great Job!

Staff was courteous, professional and knowledgeable. 

Great Company and awesome team. Guys were polite and cleaned up after the job was done. Thanks

Very Professional 

Very excellent and reassuring professionalism. Great job, great attitudes. Davyd is the greatest! They were so kind they moved my recliner from the garage to the inside. Thanks!!!

Brandon and his crew were extremely professional and polite.

They were great. 

Awesome crew, so helpful and polite.

The techs were extremely professional and courteous, their explanations were sounds and solid. Having watched the SERVPRO commercials almost daily. never thought I would be using the services so soon. Job well done and we are so pleased. Thanks ever so much.

Great customer service 

Thank you for quick response and professional service. 

Good work always on time. 

Everyone was wonderful 

Took great care of keeping things clean while they worked.

Overall this was a positive experience considering the circumstances, your crew was very professional and friendly.

Best Repair service we've ever used 

Could not be more pleased. 

Professional and quick to help me, happy they were honest and knowledgeable. 

Great Staff 

Nolan and Wayne were great and very polite and pleasant they made this experience a better one.  

very courteous and honest 

They were very responsive and kind during a very traumatic time.

Very Prompt!

We have a child with a learning disability; the workers were very patient and kind with him, explaining things to him. If you are training them to have these characteristics, good job. If not, you have hired exceptional people and they should be commended.

I was amazed how well efficient this crew worked. Everyone worked as a team, the supervisors kept me informed as to what was going on and what to expect. I couldn’t be happier all the crew. Will recommend to everyone.

I am so glad they came. I would recommend SERVPRO of East Fort Worth to others. They showed up on time and cleaned up well. 

Davyd Melancon was wonderful. He was very thorough  in his explanations to me and in the work he did at the house. I have already started recommending SERVPRO to my friends because of how professional Davyd was. 

"It was an absolute pleasure dealing with Dave. He was extremely easy to deal with and the quick response to our emergency will be forever appreciated."

"Absolutely NO improvements could have been made to better this process. Brandon and Tim, made me feel comfortable as soon as I answered the door! I was so satisfied with this company. I cannot put into words, how much I appreciate SERVPRO of East Ft. Worth!" 

"I couldn't believe how professional and courteous Jimmy was! I was really stressed and he answered all my questions and took great care of getting everything back to normal. I would recommend your company to anyone in need of this service. Thank you!"

"Excellent service! Jimmy was very courteous and explained all actions that would be taken."

"Davyd did a great job. He was very informative and professional."

"SERVPRO of East Ft. Worth" was very professional. The did a great job! They were very expedient and made sure my home was taken care of."

"The team was phenomenal! There is not an area where they fell short. The entire experience was wonderful."

Thank you, so very much for the above & beyond services with professionalism which you provided. Thanks again!

We were very impressed with the care you took in helping us understand the process of your services and restoring our home. We sincerely appreciate the time, quality and care you all took in making our home habitable again.

From the moment Kristopher Storey arrived on the job, he took control, assessed the damage and set his team in motion to restore the building. He set goals with what I felt to be unrealistic timelines, yet always managed to attain them. He was organized, informative and always courteous. He managed to motivate a team under very difficult circumstances, always maintaining a professional and positive attitude. The service that was provided far exceeded any expectation that we had. Jill Horner

We have no recommendations for improvement because the service provided by Samuel, Zachary and Davyd was great. A bonus or pay raise would be nice for these guys.

There are not enough good words to describe your service and the young man who took care of us. Our entire living room flooded after the heavy rains of last weekend ( beginning Thanksgiving ) - our insurance denied the claim, since we had no flood coverage. Alex was our technician , and what a blessing he was! He came in, studied the situation, and got right to work! Thank you so much for your high-quality work, the reasonable pricing, and especially our technician, Alex.

All crew were extremely polite and respectful, Eddie had excellent command of project and crew.

I have no recommendations for improvements because the service to us was great. Job well done

Staff was very considerate of my extremely busy schedule and helped organize their schedules to meet mine.

Very Professional and Polite staff